01Who we are
Forest & Arb Plant Hire Ltd provides plant and equipment hire across Wiltshire and Hampshire. For personal information you provide directly to us in connection with an enquiry or hire arrangement, we are responsible for deciding how that information is used.
If you have a question about this notice or wish to exercise your data protection rights, contact Lewis Waters using the details below.
02Information you provide
The information relevant to your enquiry or hire may include:
- Your name, business name and contact details, including your email address and telephone number.
- Your site location or postcode and any delivery or collection details you give us.
- The machinery you are interested in, proposed hire dates and information about the work you are planning.
- The contents of your messages and correspondence about an enquiry or hire.
- Where a hire proceeds, information needed to administer the arrangement and associated transaction records.
Please only share information that is relevant to your enquiry. Avoid including sensitive personal information or another person’s details unless this is necessary and you are entitled to provide them.
03How information is used
Information supplied in connection with an enquiry or hire is used to respond to you, discuss suitable equipment, check availability and manage any hire arrangements agreed with you.
Under UK data protection law, the lawful basis depends on the purpose of the processing:
- Steps towards a contract or performance of a contract: handling your request for hire and administering a hire agreement with you.
- Legitimate interests: responding to business enquiries, maintaining relevant correspondence and managing business relationships, where those interests are not overridden by your rights.
- Legal obligations: keeping records or providing information where required by applicable law.
- Consent: where a particular activity requires your permission. You can withdraw that permission at any time without affecting processing that took place lawfully before withdrawal.
For a question about the basis applying to your information, contact us about your enquiry or hire.
04Sharing your information
Where necessary, relevant information may need to be handled by service providers supporting website operation, email, business administration or the fulfilment of a hire arrangement. Information may also need to be disclosed to professional advisers or public authorities where there is a legal requirement or a lawful need to do so.
Any sharing must have an appropriate purpose and lawful basis. You can contact us to ask about recipients of information relating to your enquiry or hire, including whether any relevant processing takes place outside the UK and what safeguards apply.
05Storage and retention
Personal information should be kept only for as long as it is needed for the purpose for which it was collected, including relevant legal, accounting or dispute-resolution requirements.
The appropriate retention period depends on the nature of the record, whether an enquiry leads to a hire, and any applicable record-keeping obligations. Contact us if you would like information about the retention of a particular record.
Appropriate security measures are required to protect personal information against unauthorised access, loss or misuse. No internet or email transmission can be guaranteed completely secure, so please do not send unnecessary sensitive information in an enquiry.
06Website and cookies
Cookies are small files stored on your device. Similar technologies can also be used to support website functions or understand website use. The privacy implications depend on the technologies actually enabled on the site.
Where non-essential cookies or similar technologies require consent, they should only be used after that consent has been given. You can also manage or delete cookies through your browser settings; blocking essential cookies may affect website functions.
For details of any cookies or technical information associated with your visit, please contact us. This notice does not identify or imply the use of a particular analytics or advertising service.
07Your rights and concerns
Depending on the circumstances, UK data protection law gives you rights to:
- Ask for access to your personal information and a copy of it.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion of your information or restriction of its use.
- Object to processing based on legitimate interests, and object to direct marketing.
- Receive certain information in a portable format.
- Withdraw consent where processing relies on it.
These rights are subject to legal conditions and exceptions. We may need information to verify your identity before dealing with a request. Requests should normally be answered within one month, subject to any permitted extension.
To make a request, email forestandarbplanthireltd@gmail.com and explain what you would like us to consider. Please include enough information to identify your enquiry or hire without sending unnecessary identity documents.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. You do not have to contact us before doing so, although we welcome the opportunity to address your concern.
08Changes to this policy
This notice may be updated to reflect changes in how personal information is handled or in applicable requirements. Please refer to this page for the current notice and contact us if you need clarification about how it applies to your information.
